Refund Policy

This policy explains how refunds work for Minely subscriptions. It sits alongside our Terms of Service; if anything here conflicts with a right you have under applicable law, the law prevails.

1. Google Play subscriptions

Subscriptions purchased through Google Play are billed by Google, and refund requests for them are handled under Google Play's refund policies. To request a refund, use your Google Play order history or contact Google Play support. If Google grants a refund for a subscription period, the corresponding Minely subscription is cancelled and mining for that period stops; any referral commission paid on the refunded payment is reversed.

You can cancel renewal at any time in Google Play — cancelling is not a refund, and your current term simply runs to its end date.

2. Crypto-paid subscriptions

When you pay for a term with cryptocurrency, mining capacity is provisioned for you immediately and your term starts at once. Because the service is delivered from that moment, crypto payments are generally non-refundable once the term has started. Exceptions:

• Duplicate payments for the same term — the duplicate is refunded or credited, your choice.
• Payment confirmed but subscription never activated due to an error on our side — we will activate it or refund you in full.
• Extended outage on our side — if mining is unavailable for more than 72 consecutive hours because of us, you may choose extra days equal to the outage or a pro-rated refund of the unused term.

3. Mined Bitcoin is not a purchase

BTC that accrues to your wallet from mining, check-in boosts or referral commissions is earnings, not something you bought, so it is not refundable — it is yours to withdraw under the payout rules in our Terms (minimum 0.0003 BTC, fixed 0.00005 BTC network fee). If your account is closed for fraud or abuse, un-withdrawn earnings may be withheld as described in the Terms.

4. How to ask us

For anything not covered above — a wrong plan, a payment you don't recognise, a charge after cancellation — contact us before disputing the charge with your payment provider; most issues are resolved faster directly. Email help.minely@gmail.com with your account email, the date and amount of the payment, and what went wrong. We reply within 2 business days and, where a refund is approved for a crypto payment, process it to the original payment asset and address within 5 business days.

5. Chargebacks

If a payment is reversed by your bank or payment provider after mining time was delivered, the associated subscription may be cancelled and related commissions reversed, and the account may be suspended pending review.